Privacy Policy

Last updated: 01 Jun 2026

This policy explains what personal data we collect, why, and how we protect it. We are committed to data minimisation and security.

1. Data We Collect

Identity & contact: name, mobile number, email

Request data: service details, questionnaire answers, uploaded documents

Provider KYC: PAN, Aadhaar, business details, work samples (Providers only)

Payment records: UTR, transaction references, screenshots

Technical: IP address, device/browser information, audit logs

2. How We Use Data

To operate the marketplace: route requests to Providers, enable communication, record payments, provide support, prevent fraud, and comply with law.

We do not sell your personal data.

3. Sharing

Request details necessary to fulfil your document are shared with the assigned Provider. Provider contact details are shared with you only when physically required (collection, notary, registration or delivery) and after approval.

4. Security

We apply role-based access control, encrypted transport, secure uploads, input validation and audit logging. No system is perfectly secure; you share information at your own risk.

5. Retention

We retain data per our Data Retention Policy and applicable law. See the Data Retention section below.

6. Your Rights

You may request access, correction or deletion of your personal data by contacting support, subject to legal retention obligations.